1. INTRODUCTION
5 Key Connections Holding, LLC, doing business as LaNier Business Intelligence™ ("LaNier," "we," "us," or "our"), is committed to protecting your privacy and maintaining the confidentiality of your personal and business information. This Privacy Policy explains how we collect, use, protect, and share information about you when you use our services or visit our website.
Our Commitment: We implement professional-grade security measures and maintain the highest standards of data protection to safeguard your sensitive business information.
2. INFORMATION WE COLLECT
2.1 Information You Provide
- Contact Information: Name, business email address, phone number, company name
- Assessment Data: Information submitted through our AI Transformation Analysis and Project Failure Recovery™ Assessment forms
- Business Information: Industry, company size, revenue, technology maturity, project details
- Communication Records: Chat conversations, email communications, consultation notes
2.2 Information Automatically Collected
- Website Analytics: Pages visited, time spent, referring sources, device information
- Technical Data: IP address, browser type, operating system, session information
- Chat Data: Crisp chat interactions, response times, conversation logs
2.3 Business Email Requirement
We require business email addresses or Outlook accounts for our services. Personal email addresses (Gmail, Yahoo, etc.) are not accepted for emergency business consultations to ensure professional service delivery.
3. HOW WE USE YOUR INFORMATION
3.1 Service Delivery
- Providing AI transformation analysis and project rescue assessments
- Delivering emergency consultation and response services
- Customizing recommendations based on your business profile
- Following up on assessments and consultation requests
3.2 Communication
- Responding to your inquiries and providing customer support
- Sending analysis reports and consultation summaries
- Emergency project response and status updates
- Newsletter communications (with your consent)
3.3 Business Operations
- Improving our services and methodologies
- Analyzing website performance and user experience
- Ensuring security and preventing fraud
- Complying with legal and regulatory requirements
4. PROFESSIONAL-GRADE SECURITY MEASURES
4.1 Data Protection Standards
We implement industry-standard security measures to protect all client information:
Technical Safeguards:
- Secure communication channels for all data transmission
- Professional data encryption and storage practices
- Regular security updates and system maintenance
- Secure backup systems with data redundancy
- Access controls limited to authorized personnel only
Administrative Safeguards:
- Comprehensive data protection policies and procedures
- Regular staff training on confidentiality and data security
- Incident response procedures for security events
- Regular review and updating of security practices
4.2 Third-Party Security
- Google Analytics: Website traffic analysis with anonymized data
- Crisp Chat: Secure customer communication platform
- Calendly: Secure appointment scheduling system
- All third-party services are vetted for security and privacy compliance
5. INFORMATION SHARING AND DISCLOSURE
5.1 Limited Sharing
We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:
- Service Providers: Trusted third-party vendors who assist in service delivery (all bound by confidentiality agreements)
- Professional Services: Legal, accounting, or other professional service firms when necessary
- Business Transfers: In connection with mergers, acquisitions, or business asset sales
5.2 Legal Requirements
We may disclose information when required by law:
- Court orders, subpoenas, or legal process
- Government investigations or regulatory requests
- Protection of our legal rights and property
- Prevention of fraud or security threats
6. DATA RETENTION AND DELETION
6.1 Retention Periods
- Active Client Data: Maintained during service engagement
- Assessment Data: Retained for follow-up and service improvement
- Communication Records: Kept according to professional standards
- Website Analytics: Aggregated data retained for business analysis
6.2 Data Deletion
- Secure deletion procedures for all electronic data
- Data removal upon written request when feasible
- Automatic cleanup of temporary and session data
- Professional-grade data destruction practices
7. YOUR PRIVACY RIGHTS
7.1 Access and Control
You have the right to:
- Access your personal information we maintain
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Restrict processing of your information
- Object to specific uses of your information
7.2 Rights Requests
To exercise your privacy rights:
- Email: LaNierBIC@outlook.com
- Subject: "Privacy Rights Request"
- Include verification of identity
- Response within 30 days of verified request
8. COOKIES AND TRACKING TECHNOLOGIES
8.1 Cookie Usage
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve website functionality and performance
- Provide personalized content and experiences
8.2 Cookie Types
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand website usage
- Functional Cookies: Remember your preferences
- Chat Cookies: Enable customer support features
9. INTERNATIONAL DATA TRANSFERS
9.1 Global Service Delivery
We serve clients globally across all industries. Data may be processed in various locations to provide our services effectively:
- Adequate protection measures implemented for all transfers
- Compliance with applicable data protection laws
- Standard contractual clauses when required
- Client notification of cross-border processing when applicable
9.2 Governing Law
This Privacy Policy is governed by the laws of the State of Delaware, United States. Our registered address is 8 The Green STE A, Dover, DE 19901.
10. THIRD-PARTY SERVICES
10.1 Integrated Services
Calendly Integration:
- Scheduling data processed according to Calendly's privacy policy
- Information shared limited to appointment details
- Client control over scheduling information
- Option to use alternative scheduling methods
10.2 External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.
11. CHILDREN'S PRIVACY
Our services are designed for business professionals and organizations. We do not knowingly collect personal information from children under 16 years of age. If we become aware that we have inadvertently collected such information, we will take immediate steps to delete it.
12. PRIVACY POLICY UPDATES
12.1 Policy Changes
We may update this Privacy Policy periodically to reflect:
- Changes in our business practices
- New legal or regulatory requirements
- Enhanced security measures
- Feedback from clients and stakeholders
12.2 Notification of Changes
- Material changes communicated via email to active clients
- Prominent website notice for 30 days
- Updated effective date clearly displayed
- Opportunity to review changes before implementation
13. CONTACT INFORMATION
For questions about this Privacy Policy or our privacy practices, please contact:
14. ACKNOWLEDGMENT
By using our services or providing us with your information, you acknowledge that you have read and understood this Privacy Policy and agree to our information practices as described herein.
Our Promise: We are committed to maintaining your trust through transparent privacy practices, robust security measures, and respectful handling of your information. Your privacy is not just a legal requirement—it's fundamental to our professional relationship.
This Privacy Policy was last updated on August 16, 2025. Please check our website for the most current version.
LaNier Business Intelligence™
"Protecting your data with the same diligence we bring to transforming your business"