Terms of Service

1. ACCEPTANCE OF TERMS

By accessing or using the services of LaNier Business Intelligence™ ("LaNier," "we," "us," or "our"), you ("Client," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our services.

These Terms govern all services provided by LaNier Business Intelligence™, including but not limited to:

• AI Transformation Resolutions™
• Project Failure Recovery™ services
• Business intelligence analysis
• Emergency project rescue and intervention
• Technology implementation consulting
• All related professional services

2. COMPANY INFORMATION

3. SERVICES PROVIDED

3.1 Professional Consulting Services

• AI Transformation Resolutions™: Complete AI-powered business modernization
• Project Failure Recovery™: Emergency intervention for failing projects
• Business intelligence analysis and implementation
• Technology strategy and implementation
• Vendor relationship management
• Crisis intervention and strategic planning

3.2 Service Delivery

• Free analysis and assessments provided upfront
• 48-72 hour emergency response for critical situations
• All deliverables are customized to client specifications
• Service delivery timelines are established by mutual agreement
• 90-day success guarantee on all implementations

3.3 Service Limitations

4. DATA SECURITY & CONFIDENTIALITY

4.2 Data Handling Protocols

• All client data is classified as confidential and proprietary
• Access to client information limited to authorized personnel only
• Data retention policies ensure secure disposal after project completion
• Client data is never shared, sold, or used for any unauthorized purpose

4.3 Compliance Standards

• Industry-standard privacy and security frameworks
• Professional consulting confidentiality standards
• Applicable data protection laws and regulations
• Client-specific security requirements as agreed

5. CONFIDENTIALITY AND NON-DISCLOSURE

5.1 Mutual Confidentiality

Both parties agree to maintain strict confidentiality regarding:

• All business information shared during the engagement
• Proprietary methodologies, processes, and trade secrets
• Financial information, strategic plans, and competitive intelligence
• Any information marked or designated as confidential

5.2 Information Protection

• All confidential information remains the property of the disclosing party
• Confidential information may only be used for the purpose of providing services
• Confidential information may not be disclosed to third parties without written consent
• Confidentiality obligations survive termination of the service agreement

5.3 Document Security

6. PAYMENT TERMS AND CONDITIONS

6.1 Service Fees

• Analysis & Assessments: Always free
• Implementation service fees are established by mutual agreement for each engagement
• Payment terms are Net 30 days unless otherwise specified
• Late payments may incur interest charges of 1.5% per month
• All fees are exclusive of applicable taxes, which client is responsible for

6.2 Service Guarantees

6.3 Refund Policy

• Service refunds are handled on a case-by-case basis
• Refunds may be available if services cannot be delivered as agreed
• Completed work and delivered services are generally non-refundable
• Any refund disputes will be resolved through good faith negotiation

7. INTELLECTUAL PROPERTY RIGHTS

7.1 Client Intellectual Property

• Client retains all rights to their existing intellectual property
• Client-specific deliverables become the property of the client upon payment
• Client data and information remains the exclusive property of the client
• We claim no ownership rights to client intellectual property

7.2 LaNier Intellectual Property

• Our methodologies, frameworks, and processes remain our intellectual property
• General knowledge and experience gained during projects remains ours
• Pre-existing tools and methodologies are not transferred to clients
• Client may not reverse-engineer or replicate our proprietary methods

7.3 Work Product

• Custom analyses and recommendations become client property upon payment
• Templates and frameworks customized for client use become client property
• General methodologies and approaches remain LaNier intellectual property
• Joint work products are owned according to their constituent elements

8. LIABILITY AND INDEMNIFICATION

8.1 Limitation of Liability

8.2 Professional Standards

• All services are provided according to professional consulting standards
• We maintain professional liability insurance appropriate to our services
• Services are provided with professional care and competence
• Any errors or omissions will be corrected at no additional charge

8.3 Client Indemnification

• Client agrees to indemnify us against claims arising from their use of our services
• Client is responsible for ensuring they have authority to engage our services
• Client warrants that all information provided to us is accurate and complete
• Client assumes responsibility for implementation decisions and outcomes

9. PRIVACY POLICY INTEGRATION

9.1 Personal Information

This Terms of Service incorporates our Privacy Policy by reference. We collect, use, and protect personal information in accordance with:

• Our published Privacy Policy
• Applicable data protection laws and regulations
• Industry best practices for data privacy
• Client-specific privacy requirements as agreed

9.2 Data Processing

• Personal data is processed only for the purpose of providing services
• Data retention is limited to the minimum necessary for service delivery
• Data subject rights are respected according to applicable laws
• Cross-border data transfers comply with applicable legal frameworks

10. TERMINATION

10.1 Termination by Either Party

• Either party may terminate services with 30 days written notice
• Emergency termination may be immediate in case of material breach
• Termination does not affect obligations that survive termination
• Final invoices and deliverables will be processed according to agreement

10.2 Effect of Termination

• All confidentiality obligations survive termination indefinitely
• Payment obligations for services rendered remain in effect
• Client data will be securely handled according to our retention policy
• Both parties will return or destroy confidential information as requested

11. DISPUTE RESOLUTION

11.1 Governing Law and Jurisdiction

11.2 Good Faith Negotiation

• All disputes will first be addressed through good faith negotiation
• Senior representatives from both parties will participate in resolution efforts
• Documentation of dispute resolution efforts will be maintained
• Resolution attempts will be completed within 60 days when possible

11.3 Mediation and Arbitration

• Unresolved disputes may be submitted to binding arbitration
• Arbitration will be conducted according to American Arbitration Association rules
• Arbitration location will be in Delaware unless otherwise agreed
• Each party bears their own costs unless otherwise determined by arbitrator

12. GENERAL PROVISIONS

12.1 Entire Agreement

• These Terms constitute the entire agreement between the parties
• Individual service agreements may supplement but not contradict these Terms
• Any modifications must be in writing and signed by both parties
• These Terms supersede all prior negotiations and agreements

12.2 Notices

All notices must be provided in writing to:

13. CONTACT INFORMATION

For questions about these Terms of Service, please contact:

14. ACKNOWLEDGMENT

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. You also acknowledge that these Terms may be updated periodically, and continued use of our services constitutes acceptance of any modifications.

This document was last updated on August 16, 2025. Please check our website for the most current version of our Terms of Service.

LaNier Business Intelligence™
"While others schedule discovery meetings, we arrive with AI-powered solutions—researched, analyzed, and ready to implement."